FAQ

Frequently Asked Questions

📞 Can I place an order over the phone?

Absolutely! To order by phone, call 705-934-1313 and one of our sales associates will be happy to help.
If you reach voicemail, please leave the date/time, your best contact number, and the date of your event.
Please wait to provide your order details until a team member speaks with you directly.

🎆 Who can buy fireworks?

Anyone in Canada who is 18 years or older.
By ordering, you confirm you meet the age requirement.
Please ensure you check your local municipal by-laws regarding storage and use of fireworks.

✍️ Do I need to sign for my delivery?

Yes! A customer or representative aged 18+ must sign for all deliveries.

🚚 How long will delivery take?

Orders typically ship within 1–2 business days and usually arrive within:

• 5–10 business days across most of Canada

• 10–15 business days for northern Ontario, the Maritimes, Quebec & the Prairies

Please note: seasonal and carrier delays may occur.

💵 How much are delivery fees?

• Orders $350.00+ (subtotal) = FREE shipping in most Canadian regions

• Orders below $349.99 = $65.00 + tax shipping fee

• Some remote regions may incur beyond destination charges

🔒 Is your website secure?

Yes! All payments are processed securely through PayPal.
Your personal information is never shared or sold to third parties.

💸 How is my discount calculated?

Discounted pricing is already shown throughout the website.
Coupons for free products can be entered at checkout.

For wholesale customers:

• A business number is required, or

• A minimum order of $1,000.00 (after wholesale pricing)

Please contact us for large orders or wholesale support.

📦 What is your return policy?

All sales are final once the order has been processed and delivered.
If you experience duds or damaged items, call 705-934-1313 and our team will assist you.
Our No-Dud Guarantee ensures every item performs as expected!

❓ Still have questions?

We’re always happy to help — reach out anytime!